Frequently asked questions
HOW LONG DOES SHIPPING TAKE?
Our standard shipping will arrive within 1-3 business days to ensure you get your Candles as quickly as possible!
WHAT IS YOUR RETURN POLICY?
Here at Stephanie's Scents our goal is quality. If our product does not meet your quality expectations we will be more than happy to return or exchange it for you.
WHEN DO I NEED TO RETURN MY ITEM BY?
Our return & refund period is 30 days after your purchase. If you completed an online purchase, you will be refunded the product amount, we will not refund the shipping cost.
26 Chestnut St
Gloucester, MA 01930
HERE YOU CAN FIND INFORMATION AND SAFETY TIPS ON PROPER CARE.
UPON FIRST USE OF YOUR CANDLE, WE STRONGLY SUGGEST ALLOWING YOUR CANDLE TO BURN THOROUGHLY AND ALLOWING THE ENTIRE TOP OF THE CANDLE TO MELT.
To prolong the life of your candle and allow for an even burn the entire way follow these directions..
ALWAYS TRIM YOUR WICK TO 1/4" BEFORE EACH LIGHTING.
By always trimming your wick you will be maintaining an even burn as well as a clean burn.
NEVER BURN FOR MORE THAN 4 HOURS AT A TIME.
There is such thing as over-burning, silly! If you truly love your candle, and we all do, never go beyond 4 hours! This will ensure your candle stays "healthy".
NEVER LEAVE YOUR CANDLE UNATTENDED.
This should go without saying, but we want to keep you safe! Never leave a room with a burning candle and never put your candle near curtains, children, pets, drafts & anything else that may catch or cause a fire!
Always allow candle wax to harden before relighting.